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Why do emails sent to me not arrive?- Friday 31 August, 2007
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Dear users of AOL.com and COX.net e-mails!
You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ AOL/COX is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases.Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to follow the links listed below for further assistance:
http://postmaster.info.aol.com/faq/memberfaq.html#nomail
http://members.aol.com/adamkb/aol/mailfaq/
For more help you may contact AOL/COX Customer support. |
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What is your delivery process after placing an order?- Wednesday 22 November, 2006
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| Once an order is placed with us, it takes up to 2 days to process, after it has been processed; we then send the data to the warehouse. Once the warehouse receives the information it requires to ship your order, it then packs the orders in batches. Once a batch is fully packed, it is then sent to our logistics centre, through economy airmail. Orders shipped via economy airmail take between 10 and 21 business days to arrive. |
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What is the quality of your hookahs?- Tuesday 02 August, 2005
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| We only supply the highest quality hookahs, we guarantee that you will be satisfied. |
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What if I ordered six hookahs and received only three?- Tuesday 01 February, 2005
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| We dispatch the packages through Priority Air Mail. In case of multiple products we pack them as separate shipments. Generally, packages are sent individually. We mail the packages at the same time but their arrival dates may vary. It may take from three to seven days for the full delivery to be executed. |
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What if I have ordered and still have not received the goods?- Tuesday 01 February, 2005
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| Please allow up to a maximum of 35 business days for your orders of hookahs to arrive, if they have not arrived within this time, please feel free to contact us either via e-mail or call us on 606-658-0072, and we will arrange for compensation on your order. |
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What are the shipping costs?- Tuesday 01 February, 2005
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What payment methods do you offer?- Tuesday 01 February, 2005
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Are there countries to which you do not deliver?- Tuesday 01 February, 2005
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| Currently we only ship to the United States, United Kingdom, and France |
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Do you sell products other than those on your website?- Tuesday 01 February, 2005
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| No, the products listed on our pages are the only products we currently sell. However we do sometimes receive new products to sell, so therefore it is best for you to continually check the website for the brands that you are looking for, if we do not currently have, we may have it sometime in the future. |
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Is the information I place over the internet secure?- Tuesday 01 February, 2005
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| We can assure our customers that only the most advanced technology in internet security is used on our site. SSL (Secure Socket Layer) secures data on TCP/IP networks such as the internet, through encryption, authentication, and integrity for all communications between our consumers and the web server. |
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What is the Credit Card ID?- Tuesday 01 February, 2005
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| The card ID is a 3 digit security code that is printed on the back of your credit card. The card ID protects you from online fraud by verifying that you are in possession of the card you are attempting to use. |
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What is the shipping time?- Tuesday 01 February, 2005
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| Our shipping time is between 10 - 21 working days. |
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Where is your company located?- Tuesday 01 February, 2005
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| We ship our hookahs from bonded warehouses world wide. |
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Why should I buy my hookahs online from fragrance-online?- Tuesday 01 February, 2005
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| The hookahs that we sell are all origional hookahs, produced and sold in the stores all over the world. Our products are guaranteed to be of the highest quality and manufactured only by the original manufacturer. We offer the best quality products on the market today and at great prices too. Since we receive all our products directly from the manufacturer, we can supply the best hookahs at the lowest prices delivered straight to your door. We guarantee our customers satisfaction every time and with minimum hassle and effort in online ordering. |
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